If you wish to cancel your order, please note the following:
1. Contact us as soon as possible here https://www.myhairbay.com/contact and let us know you wish to cancel your order.
2. If you cancel your order within 24 hours of your payment being processed, we will not charge any fee.
3. If you contact us after 24 hours of your payment being processed, we charge 5% of the total cost of your order as a transaction fee.
4. We cannot cancel orders that have already begun customization or have been shipped.
We will not provide any exchange, return or repair service on returned hair extensions without our permission, and all loss will be the responsibility of the customer.